There's just kind of a sweetness about Canadians. Americans are a little more pushy, I mean, in a way that I enjoy - they're basically pushy because of their enthusiasm - we're a lot clumsier than other people.
“Again, the American people expect us to do what they are doing. It's tightening the belt, it's learning how to do more with less. That's a reality today, and we've got to do that in order to get the private sector growing.”
“I think there's going to be something that happens now, where books move in two directions, one toward digitized formats and one toward remembering what's nice about the physicality of them.”